Consideration
Show respect and consideration to every individual for whom we care and their loved ones, as well as every one of our employees and stakeholders while also fighting all forms of discrimination.
Positive Care
Implement the Positive Care approach across all the activities of the Group in order to promote the personalisation of care, protect the humanity and autonomy of patients and residents, and improve their quality of life.
The Positive Care approach involves offering people-centred, personalised and ethical care. It sets out to care for people with the aim of maintaining health, as defined by the World Health Organisation (WHO): “a state of complete physical, mental and social well-being and not merely the absence of disease or disability”.
Initially centred around non-pharmaceutical interventions, the Positive Care approach underwent a broader redefinition in 2023 to include living environments, the layout of spaces, the organisation of facilities and team training.
Care seekers information and guidance
Provide information and guidance to people in vulnerable situations and their relatives, on how to access relevant care, as well as the psychological and social support available through public and associative services and/or within the Clariane community.
The initiative aims to help improve public’s understanding of the vulnerabilities that fall within Clariane’s field of expertise and the solutions that exist to support the people they affect. It also aims to raise awareness of the resources and social and psychological support systems available to vulnerable people and caregivers. Clariane acts by providing information online, by phone or directly to our employees within facilities on a daily basis, reinforced by awareness-raising measures at the local, national and European level.
Social and psychological support for employees
Support employees who are going through vulnerable times in their personal or professional lives by providing psychological and social assistance, temporary material support in emergency situations and help with stress and conflict management.
Our employees are committed to supporting and caring for patients and residents on a daily basis. Clariane strives to offer full support to its employees when they themselves are in difficulty.
As part of this initiative, all employees of the Clariane community have access to social and psychological support tools for those seeking a listening ear, support in conflict or emergency situations or assistance with taking care of their mental health.
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Employee health and safety
Strengthen health and safety activities to avoid work accidents, reduce work arduousness and help employees take care of their physical and mental well being.
Preventing occupational accidents is a priority that is addressed through multiple complementary approaches. These include running targeted awareness-raising campaigns on the main causes of accidents, training health and safety officers in facilities and adapting equipment, such as installing transfer rails for patients.
The Clariane community is also implementing wider prevention initiatives aimed at employees, such as help with stopping smoking, promoting physical activity and preventing non-communicable diseases.