Our indicators

Progress on the Group’s CSR roadmap for the 2024-2026 period is measured by the indicators and targets detailed below.

2026 CSR targets

 
  202320242026 objectives
 Consideration score (out of 10)8.38.3≥ 8.0 at Group level and in all countries
Patient/resident/families Net Promoter Score (-100 to +100)4444≥40
Employee Net Promoter Score (-100 to +100)055
Employee turnover22.6%22%18%
CONSIDERATIONQuality of care composite (care homes) 
  • Residents with pressure sores
2.7%2.8%≤5%
  • Use of physical restraints (bed rails, jumpsuits, belts, etc.)
15.2%11.5%12%
  • Residents with up-to-date personalised plan
87.7%98.3%99%
Facilities ISO 9001 or Qualisap certified (facilities in the Group for 3 years or more) 
  • Nursing homes and clinics
100% of
2019 scope
98%≥95%
  • Other activities
N/A*64%≥95%
Lost time accident frequency rate3731.429
Absenteeism rate11.4%10.4%10.8%
FAIRNESSEmployees enrolled on qualifying training paths7,1717,7807,200
Facility director positions filled internallyN/A*50%75%
Women on Group and country
management boards
42%≥30%≥40%
Women in Group top management (≈Top 150)54%38%≥50%
SUSTAINABILITYEnergy-related GHG emissions vs. 2021-14%- 15%- 27%
Waste sorted and recycledN/A*44%30%
CSR awareness raising initiativesNA*5 per country4 per country
LOCALITYPurchases of national origin with referenced suppliers79%78%≥75%
INNOVATIONScientific and health innovation communications8210580
INCLUSIVE GOVERNANCESites with active local stakeholder dialogueN/A*89%≥95%
Active national stakeholder councils55All countries
Site managers trained in social dialogueN/A*42%≥95%

* New Group indicators

2019-2023 CSR achievements

 
THE 5 PILLARS OF
THE CSR STRATEGY
OUR 15 COMMITMENTS
THROUGH 2023
202120222023Objectifs 2023
Provide care
excellence whilst
ensuring dignity
and choice
100% of facilities
Positive Care by 2023
80%97%100%100%
100% of facilities
ISO-certified in 2023
29%
target of 15%
67,7%
target of 50%
100%100%
1 mediator per country & customer charter by 20233 out of 7 countries
France, Netherlands, Spain
Ongoing in Italy
5 out of 7
France, Italy, Spain, Netherlands, Germany
Ongoing in Belgium
7 countries7 countries
Be the employer
of choice
Maintain and increase
average seniority
7.4 years7.3 years7.5 years≥6.7 years in 2019
10% of employees enrolled on qualifying training paths by 20239.7%11.8 %11.7%10%
50% women in top
management by 2023 (10% increase)
47%56%54%50%
Contribute to
finding innovative
solutions for a
more inclusive
society
1% of the Group’s
attributable net profit
dedicated to philanthropic initiatives
€1.5M€1.8M€2.1M1% of attributable
net profit
Stakeholder Council in each country by 20234 out of 7
France, Belgium, Italy, Netherlands
5 out of 7
France, Germany, Belgium, Italy, Netherlands
5 countries7 countries
5 scientific communications per year4010982>5
Be a committed
and responsible
local player
70% of purchases made locally and 20% with SMEs78%
SME 36%
80%
SME 43%
79%
SME 40%
70% local/
20% SME
100% of sites involved in a project with local
communities by 2023
99%99%97%100%
100% of facilities with local and family committees by 202389%94%97%100%
Reduce our
environmental
footprint
Rollout the low-carbon roadmap-6.8%
kgCO2/m2
-25%
kgCO2/m2*
-29%
kgCO2/m2*
40% decrease
in the energy
intensity of buildings
by 2030
5% reduction in residual waste by 2023-7.6%
metric tonnes/
bed
-6.1%
metric tonnes/
bed
-16%
metric tonnes/
bed
-5%
100% of new buildings certified High Environmental Quality (HQE) or equivalent95%100%100%100%

* Versus 2019

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