Improving care, healthcare, and hospitality
Improving care, healthcare and hospitality through our Positive Care approach, the ISO 9001 quality process and a proactive policy of innovation in healthcare and technology.
Positive Care, an integral approach to care rooted in evidence-based medicine
With Positive Care, Clariane has designed and defined an integral approach to care rooted in evidence-based medicine, where care settings are also living spaces. Places where patients’ and residents’ needs, wishes and pace are respected and where non-medicinal interventions (NMIs) complement medicinal therapies.
A translation of Clariane’s deeply humanist mission, Positive Care guides all of the Group's activities and professions. It applies as much to residents, patients and their loved ones as to Clariane's employees, and is based on two closely linked aspects:
- a state of mind: consider and respect each person in what makes them unique – who they are, what they want, what they are able to do;
- concrete practices and actions: supporting and providing individual support to each person in the fulfilment of their aspirations, expectations and desires, and the fulfilment of their potential.
The Positive Care approach offers person-centred care that gives them the power to act in an adapted environment in medical-social and health settings.
The operational embodiment of Positive Care is based on three dimensions:
- respect for people’s sensory and social environment as part of an ethical approach;
- individual support based on a personalized project;
- preferential use of non-pharmaceutical interventions (NPIs), notably to limit the impact of certain medication.
By deploying Positive Care in all of the Group’s facilities, Clariane is responding to the challenge of creating a place that is both a healthcare and a living space.
- A homelike facility that cares for people according to each individual’s pace, habits, wishes, and advance directives
- Excellent care to provide vulnerable people with high-quality services to maintain health as defined by the World Health Organization: “a state of complete physical, mental and social well-being, [which] does not consist only in the absence of disease or disability”* via a personalised care plan.
- The widespread use of non-pharmaceutical interventions (NPIs).
By the end of 2025, 98.7% of residents in the Group’s medicalised nursing homes had an up-to-date personalised care plan.
Thanks to an ISO 9001 quality approach
Since 2019, Clariane has been deploying an ISO 9001-based quality approach to harmonise quality and safety standards across all its activities in Europe. This approach supports the Group’s ambition to promote excellence in care, continuous improvement and greater transparency for patients, residents and their families. Certifications are delivered by independent external organisations, including AFNOR, DEKRA and Bureau Veritas depending on the country.
After achieving a 100% certification rate across its nursing homes and clinics in 2023, Clariane extended this approach to all its activities. By the end of 2025, 99% of care and healthcare facilities and 93% of the Group’s other activities were ISO 9001– or Qualisap-certified.
Through health and technological innovation
At the heart of Clariane’s promise and purpose, innovation allows us to provide meaningful solutions and improve the quality of care, the safety and well-being of patients, residents and informal carers, and quality of life at work for caregivers, in its care homes, clinics, residences and shared accommodations and in the home environment.
Innovation
Clariane develops an open and cross-cutting approach to health innovation and technical innovation.