Inclusive governance
The five social and environmental objectives set out by Clariane in its articles of association are complemented by a cross-cutting principle of inclusive governance: a fundamental and distinctive characteristic of the purpose-driven company and a condition for success common to all initiatives.
Set up advisory bodies that bring together representatives of key stakeholders in each facility and at national level, and encourage their active listening and contribution in the achievement of our mission.
The involvement of stakeholders in governance is organised at three levels.
At the level of each facility, platforms for dialogue with residents, patients and families are set up in order to involve them in the life and running of the facility. These mechanisms make it possible to inform them, involve them and allow them to express themselves on the projects and the everyday life of the site. The composition and functioning of these bodies have specific characteristics depending on the culture and regulatory framework of the countries in which the Group operates.
Other stakeholders are often represented on these bodies: employees, associations and volunteers active within the facility, as well as local authorities. These bodies are governed by national regulations in France (Conseil de Vie Sociale for nursing homes and Commission des Usagers for healthcare services), Germany, Belgium and the Netherlands. In Italy, Spain and the United Kingdom, similar bodies have been set up on a voluntary basis. Their operation is based on practices in other Group countries and on local practices. They may take the form of elected councils or meetings open to all residents, patients and families.
At the national level, the Stakeholders’ Councils are responsible for advising Clariane on topics related to the Company’s activity and strategy, including its CSR approach, relations with its stakeholders, and societal issues related to ageing and health. By the end of 2023, these councils were in place in France, Germany, Belgium, Italy and the Netherlands, in accordance with the commitment made in 2019 for this geographical scope. The creation of a similar body is also underway in Spain.